Junior IT Specialist (Helpdesk)

📍Prime Light

Job Description:

• Junior IT Specialist (Helpdesk) is responsible for providing first-level technical support to end-users. This role involves diagnosing and resolving technical issues, escalating complex problems, and ensuring the smooth operation of IT systems and infrastructure. 

Responsibilities:

• Respond to and resolve technical support requests via phone, email, or ticketing system.
• Troubleshoot hardware, software, and network-related issues.
• Provide guidance on the use of IT resources and applications.
• Assist in setting up and maintaining workstations, laptops, and other devices.
• Perform basic system updates, patch installations, and routine maintenance tasks.
• Maintain and monitor IT equipment inventory.
• Assist with user account creation, modification, and deactivation.
• Troubleshoot login issues and reset passwords as necessary.
• Document technical issues, solutions, and processes in the knowledge base.
• Generate and maintain reports on system performance and helpdesk activities.
• Escalate complex issues to senior IT staff or specialized teams.
• Collaborate with team members to address recurring technical challenges.
• Provide basic IT training to end-users on tools, systems, and best practices.

Requirements:

• Bachelor’s degree in IT, Computer Science, or a related field.
• 1 year of experience in IT support or a related field.
• Basic knowledge of Windows operating systems.
• Familiarity with Microsoft Office 365 and other productivity tools.
• Understanding of networking concepts (IP addresses, DNS, etc.).
• Experience with ticketing systems is a plus.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and customer service skills.
• Ability to work independently and prioritize tasks effectively.

Please submit your CV to the e-mail address in the Apply for job button by mentioning “Junior IT Specialist (Helpdesk)” in the subject line.