Telephone Operator

·        Answer incoming calls and direct call to guest rooms, staff, or departments through the switchboard.

·        Receive guest messages and deliver the same to the guest.

·        Log all wake-up call requests and performs wake-up call services.

·        Provide information about hotel services to guests.

·        Know what action to take when an emergency call is required.

·        Monitor automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.

·        Assists in reporting telephone equipment or service complaints and problems.

·        Train or assist with training new telephone operators in performance of job duties.

·        To be fully aware of and adhere of health and safety, fire and bomb threat procedures.

·        Setup conference call in different locations and time zones.

·        Provide relay service for hearing-impaired guests.

• Strong Communication skills (verbal, listening, writing).
• Able to work flexible hours.
•   Able to effectively manage multiple tasks at all times.
•  Must be proficient with computers, MS Excel, Word, Opera PMS programs.
• Proficiency in Azerbaijani, Russian and English language is an advantage