Learning and Development Coordinator

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131 baxış

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To assist in the effective management of the Learning&Development unit, to ensure that the necessary training courses are effectively provided to the hotel staff, and that all policies and procedures set out in SOPs are strictly followed.

Assist in the development and updating of internal SOPs and training forms for the Human Resources Department.
Participate in in-department reporting meetings.
To support the hotel's focus on service excellence and true hospitality by providing training and helping other staff to provide excellent and sincere service to guests.
To provide professional, courteous and caring services to hotel staff and guests at the appropriate level.
Active participation in the design and implementation of all means of communication by employees.
Ensure that all internal rules and instructions are provided to employees in a timely and effective manner to ensure their effective implementation.
Actively promote training activities between the company and hotel staff.
Develop an annual training plan for the hotel and make recommendations on the annual calendar of the Human Resources Department.
Plan monthly training activities in accordance with the established budget and annual training plan.
Assist the executive committee and department heads in identifying training needs within each department.
Coordinate and monitor the hotel's training plan and in-department training plans
Assist in the development of Standard Operation Procedures of the hotel and the department.
Assist in monitoring the internal standards set out in the internal operations manual.
Actively promote and present existing training materials among hotel staff.
To ensure maximum use of internal trainers in each department and the effectiveness of their training sessions.
To work on Marriott International training platforms, involve employees in trainings, obtain reports on completed trainings.
Assist employees with questions and issues related to Marriott International training platforms.
Always be prepared for Marriott International audits.
Regularly conduct brand trainings and check the level of knowledge of employees.
Maintain close and professional working relationships with employees at all levels within the hotel, with a special focus on employee safety and development.
To implement the Employee of the Month / Quarter / Year program.
To ensure highest standards in regards to appearance and hygiene as well as to follow standards on personal care of the hotel as well as of the department.