Hostess (Sea Breeze Resort & Residences)

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888 baxış

İşin təsviri

Responsibilities:

To follow proper payroll and uniform procedures.
To set up the host/hostess stand, review the reservation book and make recommendations as to the set-up of the room.
To open the restaurant for business at the prescribed time each shift.
To inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set.
To inspect every menu and list to ensure their immaculate condition and appearance.
To assign seating taking into the account service standards.
To know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.
To maintain a station chart and cover count for the restaurant.
To be fully capable of working with open table system
To ensure each guest receives the highest quality of service.
To greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.
To handle guests without reservations or those waiting for others to join them.
To handle lost and found items.
To seat reservations promptly at a table pre-set for the number in the party.
To check guest's coats or packages when necessary.
To address guests by name whenever possible.
To address guest dissatisfaction immediately and inform the manager of the action taken.
To answer telephones according to standards and take reservations or provide information regarding the restaurant or any other hotel service.
To anticipate the needs of guests while scanning the room constantly.
To respond properly in any hotel emergency or safety situation.
To perform other tasks or projects as assigned by hotel management.
To identify potential problems and ask for assistance before breakdown occurs.
To provide lateral service within the hotel whenever needed
Must be able lead by example by demonstrating the Hallmarks and guiding principles in their role continuously.
Must be able to perform any other duties as may reasonably be requested by the management.

Requirements:

Experience in similar positions
Demonstrated experience working in a high volume, high pressure environment
Experience working in the hospitality or other customer service related industry
Administrative skills, able to multi-task and meet deadlines
Familiar with facilities management systems
Strong verbal and written English language skills and Azerbaijani;
5 days per week shift graphic;
Proficiency in the Microsoft Office applications

How to apply:

Interested candidates are requested:

To submit CV to the e-mail address in the Apply for job button.
Include " Hostess" in the subject line.

Attention: The candidates will go through initial CV screening and ONLY selected candidates will be contacted via email and/or phone and will be invited to interview.

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