Helpdesk intern

177 baxış

PROSOL is looking for a Helpdesk Intern.

Location: Baku, Azerbaijan — on-site
Application deadline: 28.08.2026

Respond to and track end-user IT support requests;
Provide first-level technical support for Windows 10/11 operating systems;
Support users with Microsoft 365 applications, including Outlook, Teams, and OneDrive;
Assist in troubleshooting common hardware, software, and network connectivity issues;
Support the installation and configuration of computers, printers, and other office equipment;
Provide on-site and remote technical support under the guidance of the IT team;
Log, update, and monitor support requests through the IT ticketing system;
Maintain IT asset inventory and equipment records;
Assist with software installations, updates, and basic technical documentation;
Participate in IT support and infrastructure-related projects;
Escalate complex technical issues to senior IT staff when necessary;
Support the day-to-day operations of the IT department.

Bachelor’s degree, ongoing or completed, in Information Technology, Computer Science, Information Systems, or a related field;
Basic knowledge of Windows 10/11 operating systems;
Familiarity with Microsoft 365 services, including Outlook, Teams, OneDrive, and Exchange Online;
Basic understanding of computer hardware and peripheral devices such as printers and scanners;
Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN;
Basic understanding of Active Directory concepts and user authentication;
Basic knowledge of IT service management and ticketing systems is an advantage;
Familiarity with Linux operating systems, relevant IT certifications, or hands-on experience through university projects, personal labs, internships, or technical courses is considered an advantage;
Good communication skills, problem-solving abilities, and willingness to learn new technologies;
Ability to work both independently and as part of a team.