Head of Seller Relations

Elanın vaxtı bitmişdir

228 baxış

Own and oversee all processes related to the seller journey (onboarding, education, daily operations, support, performance management)
Ensure consistency, clarity, and alignment of these processes across all relevant functions
Maintain comprehensive and up-to-date documentation for all seller-related processes and SOPs
Enforce compliance with defined standards and processes across involved teams (product, support, BDMs, etc.)

Represent the seller perspective in product and operational discussions
Identify inefficiencies and friction points in the seller experience and drive structured improvements
Lead cross-functional initiatives to improve seller lifecycle from acquisition to retention

Own outbound communication to sellers, ensuring consistency, clarity, and brand alignment
Develop and maintain seller education materials, onboarding guides, and operational resources
Collaborate with product, support, and commercial teams to ensure effective and coordinated seller support

Own and improve key seller experience metrics (NPS, SLA adherence, onboarding drop-off, etc.)
Establish and manage feedback loops to collect, analyze, and act on seller insights
Support the commercial team’s assortment goals through effective seller onboarding and engagement

Monitor conversion rates across all stages of the onboarding funnel
Assist potential sellers with overcoming onboarding barriers, including direct consultations when necessary
Manually complete or supervise non-automated onboarding steps (e.g., document approval, account activation)
Advise sellers on work models (FBS/FBO) and integration methods (BBU, FTP, API)
Oversee technical integration or coordinate with relevant teams when setup is handled externally
Conduct pre-launch quality checks (e.g., test orders) before final seller activation

5+ years of experience in relevant field, seller/vendor management, or e-commerce process ownership
Strong project management skills and experience leading cross-functional initiatives
Proven ability to improve customer/seller-facing processes and drive measurable results
Excellent communication and stakeholder management skills
Structured thinking and attention to detail in process documentation and governance
Experience with onboarding funnels, operational metrics, and CRM or seller support tools
Understanding of e-commerce logistics models (e.g., FBS/FBO), pricing systems, and technical integrations
Fluency in Russian and Azerbaijani; English is a strong plus