Guest Relations Supervisor

Key Responsibilities:

• Supervise and guide the guest service team during shifts to ensure consistent, high-quality service.
• Handle guest complaints, feedback, and special requests with professionalism and urgency.
• Assist in check-in/check-out procedures, room assignments, and resolving billing issues.
• Maintain a strong presence in the lobby and guest areas to ensure personalized service.
• Train and mentor team members, fostering a culture of guest-centricity and continuous improvement.
• Coordinate with housekeeping, maintenance, and other departments for seamless guest service delivery.
• Monitor and maintain front office supplies, equipment, and cleanliness.
• Prepare shift reports and communicate key issues to management.
• Ensure compliance with all safety, health, and operational policies.

Previous 1-2 experience in Front Office or Guest Services, preferably in a supervisory role.

Strong leadership, communication, and interpersonal skills.

Excellent problem-solving abilities and a calm, diplomatic approach under pressure.

Proficient in property management systems and Microsoft Office.

Ability to work flexible shifts, including weekends and holidays.