Customer Service Representative

Job description:

Applicants should possess a minimum B2 level of English language proficiency and a minimum C1 level of Russian language proficiency.

- We are currently seeking customer representatives for our airline company project, which serves Turkish Airlines.
- Join a professional team where you can grow and build a successful career with Positive Call Center.

- In the role of a customer representative, you will be responsible for handling incoming calls and delivering exceptional service to our valued customers.
- Following your training period, you will commence your role, and monthly performance assessments will be conducted. Depending on your performance results, you could earn a bonus of up to 50% of your salary.
- Applicants should be between 19 and 35 years old.
- Performance evaluations will be conducted quarterly, and successful employees will be eligible for salary increases.
- Our shift system operates six days a week, with a daily schedule of 8 hours and 30 minutes (including a 1-hour meal/break). Shifts rotate on a weekly basis and encompass morning, noon, evening, and night shifts (a shuttle service is available for shift changes after 00:00). Appropriate shift solutions are being implemented through mutual agreement.
- If you are eager to enhance your English skills, gain hands-on experience in customer service, and work within a sociable and enjoyable environment, please feel free to submit your CV via email, gather further details from our phone number, or visit our office located at Nizami Street, AF Business House between 09:00-18:00 on weekdays. (+994 12 599 88 78).
Applicants should have at least a B2 level of proficiency in English and at least a C1 level of proficiency in Russian.

Application Process:
Qualified and interested candidates are invited to submit their application by visiting our official careers page at https://www.positivecc.com/career. Please select the Customer Service Representative position to complete your application.