CRM Analyst

Manage end-to-end contract management processes

Oversee system and data management to ensure accuracy and integrity

Prepare and maintain documentation to support internal and external audits

Monitor and track key CRM metrics, including customer complaints, new connections, and service performance

Support the team in monitoring compliance and operational processes

Collaborate with cross-functional teams to optimize CRM processes and improve customer experience

Ensure accuracy and consistency of customer data across CRM, ERP, and billing systems

Prepare regular reports and dashboards on CRM performance for management

Recommend process improvements to strengthen customer satisfaction and service delivery

Bachelor's degree in business, marketing, statistics or related field

Minimum of 3 years of experience in utility billing, customer relationship management (CRM), and/or operations

Excellent analytical skills with the ability to translate insights into actionable recommendations

Strong knowledge of data analytics, ERP systems, CRM software, and billing software platforms

Fluent in Azerbaijani and English (written and spoken); Russian is an advantage.