· Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
· Ensure client experience is proficient including bookings, payments and consultation cards
· Interact and communicate effectively with clients, members, team members, guests, and management team
· Ensure team works to meet department sales targets and ensure that sales are recorded accurately
· Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
· At least 1 year of experience in SPA
· Effective communication skills with guests and staff
· Proficient in Azeri and English, Russian is an advantage

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