● Reduced churn rate by 5% through SQL/Python strategies, boosting customer satisfaction. ● Created Excel/PowerBI reports, solving card delivery issues for 200,000+ customers. ● Used SQL to analyze churn, driving retention campaigns and generating $1 billion profit. ● Leveraged Python for data processing, segmenting campaigns for around 1 million customers. ● Conducted A/B testing campaigns to optimize customer messaging strategies for limit extension and card expiration reminders resulting in 100% increase in revenue.

● Developed Power BI reports, using storytelling to make MyGOV data clear for all audiences, improving decision-making. ● Cleaned and gathered data with SQL, creating a Tableau dashboard, enabling quick decision-making through visual insights instead of raw numbers. ● Adapted SQL queries and transferred dashboards from Tableau to Superset, enabling broader access for other departments. ● Continuously researched and adapted new technologies to improve workflows, contributing to a dynamic work environment.

● Developing SQL queries to retrieve and manipulate data, ensuring data accuracy and reliability. ● Conducting statistical analysis to identify trends, patterns, and correlations within the data. ● Collaborating with team members to create comprehensive reports and presentations for senior management. ● Implementing Agile Methodologies such as Scrum and participating in Daily stand ups, Refinement sessions and Retrospectives in order provide input about my delivery.